These are the questions we get from customers all the time! Feel free to contact us if you see something we missed.
Are your bows really handmade?
Yes they are! I purchase ribbon and finishes like clips, headbands, and centers from my favorite suppliers and create everything myself.
What kind of clip comes with my bow?
Our Ava, Addison, Audrey and Caroline bows come standard with a 2.25” alligator clip. The clip is covered in matching ribbon, and has a non-slip strip inside. Our Lily bows come with a 4” alligator clip that is also covered in matching ribbon.
If you’d like a different clip on your bow, or would like it attached to a rubber band, please leave a note when you check out.
How soon will I receive my order?
Your bows will be ready to ship from Pennsylvania within 2-3 business days from the time your order is placed. I use USPS first class shipping, which generally takes from 1-3 days depending on where your package will travel to in the US.
Is there an option for me to pick up my order?
Sure thing! If you live near Allentown, Pennsylvania and would like to pick up your order, please use the code LOCAL at checkout. I’ll be in touch to coordinate a pickup time.
What is your return policy?
Once an order is placed it is non-refundable. If you’re unhappy with a piece you receive, please email me at sarah@gingersnapsbows.com and we’ll work together to find a solution.
Can I order custom bows?
I love making custom pieces to match special outfits or for special occasions. Please message me at sarah@gingersnapsbows.com with your ideas and we’ll work together to make it happen. Please allow 2 weeks for custom pieces to be made (since they often require a special supply purchase). Shipping time is on top of the 2 week production time.
Most of our Audrey styles can easily be converted to an Addison style, and Caroline bows can be made in whatever combination of colors you desire.
The edges of my bow are starting to fray. What do I do?
Each bow’s edges are heat sealed during production, but over time with repeated wear or a trip through the washer and dryer (I’ve done it myself!), the edges of a bow can start to fray. Just use sharp scissors to trim the fray, and then take a lighter and quickly flick the flame across the edge to heat seal. If the ribbon is a lighter color be sure to move the flame quickly so the ribbon won’t singe.
Do you make bows for dogs or other pets?
Yes! Any of our available bows can be made for a dog or cat. Instead of a clip on the back of the bow I’ll attach elastic so the bow can be slipped around the pet’s collar. Please just leave a note a checkout that the bow is for an animal.
An item I need more than one of is marked “low stock.” Are there more?
Sometimes! The fastest way to find out is to drop me a message at sarah@gingersnapsbows.com to ask about a particular item.
Is bulk pricing available?
Yes! Bows make great party favors and gifts for sports teams, Girl Scout troops, and other groups. Bulk pricing is available for the purchase of 8 or more of the same item. Please message me at sarah@gingersnapsbows.com for more information and to order.
